Privacy Policy

1. Information We Collect

We may collect information that you provide directly, including your name, company name, job title, email address, telephone number, business address, shipping details, inquiry information, and communication records.

When you request a quotation or submit a project, we may also receive product specifications, quantities, artwork, logos, reference files, packaging requirements, destination information, and other information needed to evaluate or fulfill the request.

We may automatically receive limited technical data such as IP address, browser type, device type, referring page, requested pages, and approximate usage information.

2. How We Use Information

We may use information to respond to inquiries, prepare quotations, review project requirements, develop samples, process orders, communicate about production, arrange payment or delivery, maintain business records, protect our website, and comply with applicable obligations.

How inquiries reach us: This website has no contact form. Inquiries reach us by email at info@luxopearl.com and are handled by our sales and production teams. Messages, attachments, and any specifications you send are kept with our business records for the request.

3. Cookies

Cookies are small files placed on a device to support website functions, remember preferences, improve security, or understand website use.

This website does not currently include a cookie-based login, shopping cart or analytics integration. Your browser settings let you manage cookies used by external services you choose to visit.

4. Analytics and Third-Party Services

We use hosting and communication services to operate this website and respond to inquiries. When you choose an email link, that service handles your communication under its own policies.

This website does not currently load Google Analytics or Google Ads tracking scripts. Email links take you to services that process information under their own privacy policies. Our hosting provider may process technical request logs.

5. Data Sharing

We do not sell personal information. We may share information with service providers when reasonably necessary to operate the website, communicate with you, prepare or fulfill an order, process a payment, arrange logistics, protect our rights, or meet a legal requirement.

Relevant recipients may include website hosts, IT providers, email or CRM providers, payment processors, professional advisers, laboratories, production partners, freight forwarders, customs agents, carriers, and public authorities where required.

6. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including inquiry follow-up, order fulfillment, warranty or dispute handling, accounting, legal compliance, and security. Retention periods may differ according to the type of information and applicable requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, disclosure, loss, or misuse. No internet transmission or storage system can be guaranteed to be completely secure.

8. Your Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how your data is processed.

To submit a privacy request, contact info@luxopearl.com. We may need to verify your identity before completing a request.

9. International Data Transfers

Because customers, service providers, production partners, and logistics providers may operate in different countries, information may be processed outside your country of residence. Where required, we use reasonable safeguards for international transfers under applicable law.

10. Children’s Privacy

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children below the minimum age established by applicable law. If you believe a child has provided information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy when our website, services, data practices, or legal obligations change. The revised version will be posted on this page with a new effective date.